Complaints Procedure

We have been in business since 2004 and like to think we are approachable, amendable and reasonable. We are committed to ensuring our customers receive a high standard of service. We also appreciate that, sometimes issues arise that need to be addressed. Your comments are important to us and should you need to complain, we ask that you adopt the following procedure.

1. Contact us by phone

If you have a complaint about our service, then we would like to hear from you. Many outstanding issues can be resolved informally by discussing the issue with us directly. Call us on 01223 858433 or the direct line you have on your invoice or other documentation.

2. Contact us by email

If you are unable to get through to someone by phone, you can request a call back or send an email. Please email, explaining the issue clearly and what you would like to see done in order to satisfy your complaint. We will respond to emails within 24 hours, typically much faster.

3. Send a formal letter

In the unlikely event of being unable to satisfy your complaint, please write a letter to Michael Derringer (Managing Director) at Happyserver Ltd, 19 Skylark Road, Trumpington, Cambridge, CB2 9AQ. Please explain the issue in your letter and provide a return address for correspondence.

We are normally able to sort out most problems quickly over the phone or email. All we ask is that you act reasonably with us and we will do everything we can to help you.